Terms and conditions
01
I313 Media Limited, trading as i313 media, is a creative and marketing agency providing advertising, design, branding, websites, social media, PR and related services.
I313 Media Limited is registered in England and Wales under company number 15255071.
These terms govern your use of this website and set out the general terms that apply when engaging with i313 media. Where we enter into a separate proposal, statement of work or service agreement with you, that agreement will apply to the relevant project.
01a
These Terms and Conditions apply to services supplied by I313 Media Limited, trading as i313 media.
They apply to our advertising, design, branding, website, social media, PR, creative, strategy and related services unless different terms are expressly agreed in writing.
Each project may also be governed by a proposal, quotation, statement of work or other written agreement. Where there is any conflict, the specific written agreement for that project will take priority.
By accepting a proposal, approving work to begin, making payment or otherwise instructing i313 media to proceed, the client confirms acceptance of these Terms and Conditions.
By accepting a proposal, approving work to begin, making payment or otherwise instructing i313 media to proceed, the client confirms acceptance of these Terms and Conditions.
02
The scope, deliverables, fees and intended timetable for each project will be agreed before work begins.
Anything outside the agreed scope, including additional concepts, revisions, formats, pages, campaigns, content, meetings or other work, may be quoted and charged separately.
The client is responsible for providing accurate information, content, access, approvals and feedback within a reasonable time. Delays by the client may affect delivery dates and may require the project to be paused or rescheduled.
Where work is submitted for approval, the client is responsible for checking copy, artwork, links, claims, pricing, legal requirements and other material before approving it for publication or launch.
i313 media is not responsible for errors that remain in work after the client has expressly approved the relevant material.
The client confirms that it has the necessary rights and permissions for any text, images, trademarks, data, music, video or other material supplied to i313 media for use in the project.
03
Fees and payment stages will be confirmed in the relevant proposal, quotation or agreement.
Invoices must be paid by the stated due date. i313 media may pause work, withhold final files, suspend campaigns, delay publication or postpone further activity while an invoice remains overdue.
Where services are supplied business to business, i313 media reserves the right to claim statutory interest and recovery costs on overdue commercial debts where permitted by law.
Third party expenditure including advertising spend, media costs, printing, photography, software, licences, hosting, stock assets, production and supplier costs may be payable in advance.
No ownership, licence or right to use final creative work passes to the client until all amounts due for the relevant project have been received in cleared funds.
04
Payments made to i313 media are non refundable once work has commenced, except where a refund or other remedy is required by law.
Work is considered to have commenced when i313 media begins any research, strategy, planning, account preparation, creative development, design, advertising setup, website development, production, supplier booking or other activity connected with the agreed project.
Work will also be considered commenced where time, resource or production capacity has been specifically reserved for the client.
If the client cancels, postpones, suspends or abandons a project after work has commenced, payments already made will not be refunded. The client remains responsible for work performed, time committed and any third party or non cancellable costs incurred.
Once an agreed project, stage or deliverable has been completed or supplied, no refund will be given because the client changes its mind, changes direction, chooses not to use the work, experiences a change in internal circumstances or is subjectively dissatisfied with work that has been delivered in accordance with the agreed brief and scope.
Advertising spend, media costs, software licences, hosting, stock assets, printing, production and other third party costs are non refundable once ordered, purchased, booked or committed.
Changes to the brief or scope do not create a right to a refund.
For retainers or ongoing arrangements, the notice period stated in the relevant agreement will apply and all fees falling due during that notice period remain payable.
Nothing in these Terms excludes a right or remedy that cannot lawfully be excluded.
05
Unless expressly agreed otherwise in writing, i313 media retains ownership of its concepts, working files, source files, unused creative, rejected concepts, processes, templates, systems, methods and other intellectual property created or used in delivering the services.
Once all amounts due have been paid, the client receives the rights expressly agreed for the final approved deliverables.
Any transfer or assignment of copyright must be expressly agreed in writing and will not take effect until full payment has been received.
Third party materials, fonts, software, stock imagery, plugins, music, photography and other licensed assets remain subject to the rights and restrictions imposed by their respective owners.
Unless confidentiality or an NDA prevents it, i313 media may identify the client and display completed work for portfolio, website, social media, awards, credentials and promotional purposes.
06
Marketing and creative services can improve opportunity, visibility and performance, but no specific commercial result can be guaranteed.
i313 media does not guarantee particular levels of sales, leads, revenue, advertising performance, search ranking, reach, engagement or other results unless a specific written guarantee has expressly been agreed.
Advertising platforms, search engines, social networks, hosting providers, website platforms and other third party services operate independently of i313 media.
We are not responsible for algorithm changes, account restrictions, platform suspensions, policy changes, outages, rejected advertising, loss of third party functionality or other matters outside our reasonable control.
Where we recommend or use third party suppliers or technology, their own terms, availability, pricing and performance may apply.
07
To the fullest extent permitted by law, i313 media will not be liable for indirect or consequential loss, loss of profit, loss of opportunity, loss of anticipated savings or loss arising from circumstances outside our reasonable control.
Where liability cannot lawfully be excluded, i313 media's total liability arising from a particular project will, to the fullest extent permitted by law, be limited to the fees actually paid to i313 media for that project, excluding advertising spend and other third party costs.
The client is responsible for ensuring that its business, advertising claims, products, services and materials comply with all laws and regulations applicable to it.
i313 media may suspend or terminate services where invoices remain unpaid, the client materially breaches an agreement, behaves unlawfully or abusively, or requires work that could expose i313 media to legal, regulatory or reputational risk.
Neither party will be responsible for delay caused by events outside its reasonable control.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
These Terms and any agreement with i313 media are governed by the laws of England and Wales and, subject to any mandatory legal rights that apply, disputes will be subject to the jurisdiction of the courts of England and Wales.